Refund and Returns Policy
1. Delivery Terms & Conditions
We currently deliver to selected cities across India.
Product Availability: Delivery of products is subject to stock availability.
Multiple Delivery Slots: Orders may be delivered in multiple slots depending on availability.
Delivery Sources: Deliveries may be made directly by Frizzer or through our authorized distributors and retailers.
Timely Delivery: We make every effort to deliver products within the agreed delivery time.
Product Inspection: Upon receiving your order, please inspect the products for any damages, expiry dates, or quantity discrepancies.
Force Majeure: Frizzer will not be held responsible for delays or non-availability of products due to reasons such as public holidays, weather conditions, labor strikes, government regulations, operational issues, epidemics, or any other event beyond our control.
Empty Jar Pickup Orders:
Pickup is available only for customers who have ordered Swagg Water Bottle and paid the jar deposit online, after July 21st, 2021.
Building Access: In case there is no lift in your building, deliveries will be made only up to the security gate or the second floor.
Delivery Complaints: If you experience any delays or discrepancies in your delivery, please contact us within three days of receiving the communication. Provide your order ID or registered mobile number, along with a screenshot of the order details from your account settings.
2. Delivery Timeframe (TAT)
Standard Delivery: Orders placed before 5 p.m. will be delivered by 8 p.m. on the next working day. Orders placed after 5 p.m. will be delivered by 8 p.m. on the day after.
Special Merchandise Delivery (Swagg Products):
Branded Merchandise and Hand Purifiers: Delivery within 7 working days.
Glass Bottles (Vedica): Delivery within 4 working days.
Empty Jar Pickup: Pickup of Swagg Water Bottle jars is processed within 10 working days of your request.
Important Note:
Please verify your contact details to avoid delays in delivery, as our delivery team will use this information to confirm your availability.
3. Return / Refund Policy
Non-returnable Products: Products are generally not eligible for returns unless defective.
Defective Products: In the case of defective merchandise, please contact us within 3 days of receiving the product to request a replacement.
Defective Swagg Glass Bottles: Report defects immediately upon delivery by sending an email with product pictures to wecare@frizzerfoods.com. The refund will be processed within 7 working days.
Pre-paid Orders: Refunds for pre-paid orders will be processed to the original mode of payment.
Free Jar Pickup: Requests for free jar pickup will be accepted only after the completion of the subscription plan.
Dispute Investigation: All claims will be investigated by our team within six months of the purchase date or before the product’s expiry, whichever is earlier. Any claim beyond this timeframe will not be considered.
Customer Experience Reporting: If you wish to share feedback about a used product, please contact us within 1-2 days after opening the product. You must retain more than 50% of the product for an objective review. The company reserves the right to decide whether a replacement is warranted.
4. Cancellation / Rescheduling of One-Time Orders
Cancellation Window: You may cancel your one-time order within 2 hours of placing the order.
Jar Security Deposit Refund: The jar security deposit will be refunded upon collection of the jar by either the retailer/distributor or Frizzer. Refunds will be processed either in cash or digitally at the time of collection.
Rescheduling Subscription: If you wish to reschedule your subscription delivery, please notify us at least 24 hours in advance through our customer care number (1800 121 1007) or email (wecare@frizzerfoods.com).
Note:
Please avoid using social media platforms for rescheduling requests. For cancellations, please do so directly via customer care.
5. Cancellation / Rescheduling of Subscription & Empty Jar Pick-Up Orders
Cancellation Process: To cancel your subscription or empty jar pickup, contact our customer care team via phone (1800 121 1007) or email (wecare@frizzerfoods.com).
Refund for Cancellations: Refunds for undelivered quantities will be processed within 7 working days of subscription cancellation.
Discount Adjustments: Upon cancellation, any discounts or promotions applied to your order will be deducted from the refund amount.
Empty Jar Return: Empty jars must be returned in refillable condition. If the jar is unused for over 1 month or has been used with local water or other liquids, it may not be accepted for pickup.
Return to Retailer/Distributor: Empty jars purchased from retailers or distributors must be returned to the original seller for a refund. Frizzer is not responsible for these returns.
Note:
Please inform us at least 24 hours in advance if you wish to reschedule your delivery or empty jar pickup. Any complaints related to delays or missed deliveries should be reported to our customer care during business hours (8:00 AM to 8:00 PM).
6. Customer Care Contact Information
Toll-Free Number: +91 9211560359
Email Address: info@frizzerfoods.com
For any issues, concerns, or queries, please contact us via the above channels, and our customer care team will assist you promptly.